Wild About Sailing is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our sailing education business, including when you register for courses, subscribe to our newsletter, or visit our website.1. Information We Collect
We collect personal information that you voluntarily provide to us when you: • Register for sailing courses or programs
• Subscribe to our "Unfurled!" newsletter or other email communications
• Contact us with inquiries or feedback
• Visit our websiteThe types of personal information we may collect include: • Name and contact information (email address, phone number, mailing address)
• Course preferences and sailing experience level
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any other information you choose to provide2. How We Use Your Information
We use your personal information for the following purposes.Course Administration: To register you for courses, communicate course details, and provide you with sailing education services.
Email Marketing: To send you our monthly "Unfurled!" newsletter, course announcements, promotions, and other communications you've consented to receive.
Customer Service: To respond to your inquiries, requests, and feedback.
Business Operations: To improve our services, analyze trends, and manage our business.
Legal Compliance: To comply with applicable laws and regulations.3. Legal Basis for Processing (Consent)
We collect and use your personal information based on your consent. When you subscribe to our newsletter or register for courses, you are providing express consent for us to use your information as described in this policy. You may withdraw your consent at any time by following the unsubscribe instructions in our emails or by contacting us directly.4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information with:Service Providers: We use Brevo (formerly Sendinblue) as our email marketing platform. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Payment Processors: When you make payments, secure third-party payment processors process your payment information.
Legal Requirements: We may disclose information if required by law or in response to valid legal requests5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law. When you unsubscribe from our mailing list, we will remove your information from our active database, but we may retain certain records for legal or administrative purposes.6. Your Privacy Rights
Under Canadian privacy law (PIPEDA), you have the right to: • Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Unsubscribe from our email communications at any time using the unsubscribe link in our emails
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have mishandled your information7. Email Marketing and CASL Compliance
We comply with Canada's Anti-Spam Legislation (CASL). All our commercial electronic messages include: • Clear identification of Wild About Sailing as the sender
• Our physical mailing address in Sidney, BC
• A functional unsubscribe mechanism in every emailWe only send commercial emails to individuals who have provided express or implied consent. You can withdraw consent and unsubscribe at any time.8. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.9. Links to Other Websites
Our website and emails may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy. Your continued use of our services after such changes constitutes acceptance of the updated policy.11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
What your course registration fees include
When you register for a course at Wild About Sailing, your course fees include • Professional instruction by a Sail Canada-certified instructor
• Evening orientations, theory sessions and exam writing sessions
• Access to and supervised instruction on our school boats
• Course certificates and log books for “Learn” and “Skipper” courses
• Certification processing and recording with Sail CanadaYour course fees do not always include the purchase of texts for your course. We add GST and any applicable sales taxes to your course fees and books.Unless otherwise stated, full payment is due at the time of registration for scheduled or custom training courses unless otherwise specified. Please contact us if you require alternative arrangements.Age, physical requirements, and waivers for your course
Students need to be over 16 years of age and are required to sign a waiver. All students should review the following Sail Canada’s physical requirements associated with these courses.“These training sessions will require short periods of moderate upper body exertion and a moderate level of arm strength. Participants will have the opportunity to experience sun, wind, spray, rain, and temperatures consistent with the time of year they take part in this activity. When underway, the vessel may exhibit irregular motion due to wind and waves and temperatures may be cooler than on land. Participants will be expected to learn and demonstrate skills and perform tasks while the vessel is at the dock, at anchor, and when the vessel is underway. In a day sailing format, vessels will be underway for varying periods of time (up to 8 hours), during daylight, in light to moderate wind and sea conditions. These sessions are suitable for most fitness levels and will provide a good body core workout.”If Wild About Sailing has to cancel a course ...
From time to time, we may need to reschedule or cancel a course due to factors beyond our control (e.g., weather). If we do, we will offer you a full refund of your course fees. We cannot compensate you for travel or accommodation expenses related to any cancellations.Please ensure you have appropriate travel and/or trip insurance, if required.Missed Classes, Sailing Days and Exams
We want you to get the most out of every course and will work with you if you have to miss a class, a sailing day or an exam due to personal circumstances such as illness, a family emergency, or a death in the family.
Makeup sessions are subject to availability in our current calendar. However, all coursework must be completed in the same calendar year to qualify for certification.If you cancel or re-book your scheduled course ...
If you cancel your course up to 28 days before it starts, you will receive a full refund.If you need to rebook, you may select another available course up to 28 days before your course starts.There is an administration fee of $75 if you rebook within 28 days of your course starting or rebook more than once.You are ineligible for a refund if you cancel within 28 days of your course starting.If you cancel or re-book your custom training course ...If you cancel your course up to 28 days before your custom training starts, you will receive a full refund.You are ineligible for a refund if you cancel within 28 days of the start of any intermediate, private or custom training course.If you need to rebook up to 28 days before, you may rebook another available date in the same calendar yearWithin 14 days of your course, there is an administration fee of $75If you request more than one rebooking, there is an administration fee of $75
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